Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing, and support the well-being of children experiencing homelessness. Our work is rooted in a whole-family approach, providing supportive services to children and their parents to alleviate the trauma associated with homelessness and provide the tools and resources necessary to ensure long term financial stability. We currently operate these programs across five sites in San Francisco, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community. For more information, visit www.hamiltonfamilies.org.

Position Overview

Under the direction of the Administration Manager, the Receptionist is responsible for greeting clients and visitors to our office. You will give visitors and clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. Other job duties include answering emails, entering information into our database, organizing files, making copies, maintaining a clean reception area, shared kitchens, cleaning and sanitizing the children's play area, and other light administrative tasks. Hamilton Families is looking for someone who can provide a friendly and welcoming experience to ensure excellent service to the families we serve and a safe, welcoming environment for our staff, visitors, and volunteers. To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Prior experience as a receptionist is also helpful. Due to the communities we serve, proficiency in Spanish is preferred.

Primary Duties and Responsibilities

• Provide front desk and other reception duties in a professional and courteous manner.

• Relay timely and accurate messages to participants and staff, and provide information upon request about available services.

• Serve visitors by answering or referring inquiries. Direct visitors by maintaining employee and department directories.

• Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers. Maintain security by following procedures, monitoring logbook, and issuing visitor badges.

• Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed.

• Keep a safe and clean reception area by complying with procedures, rules, and regulations.

• Collect and distribute incoming mail and deliveries.

• Prepare meeting rooms and common areas as needed.